Click on any question to see to the appropriate answer.
| Q: |
How can I be assured that my financial information is secure?
|
| A: |
Maintaining your financial privacy is of utmost importance to us. In order to accomplish this, we have implemented multiple security features. For your protection, our Online Banking service requires the use of a web browser with a 128-bit technology. To determine if your web browser supports 128-bit technology click here for more information about Online Banking security.
|
| Q: |
Is there a fee for Online Banking?
|
| A: |
No. There is
no fee to access your accounts through Online Banking. You
can view your account balances, transactions or make transfers
free of charge.
|
| Q: |
How do I access my accounts?
|
| A: |
Once you have
successfully logged in, all accounts associated with your
access id and password will be categorized in the account
list. Click on the account number to view a single account.
|
| Q: |
What accounts can I view?
|
| A: |
You can view
any account that has your Social Security Number listed as
an owner of an account. If you have any questions, please
contact a personal banker at your favorite location.
|
| Q: |
Are there any cut-off times for Online
Banking?
|
| A: |
The Service is available 24 hours a day, seven days a week, except during maintenance periods. Payments, and transfers must occur by 2:00 p.m. Any payments or transfers after 2:00 p.m. are posted the next business day.
|
| Q: |
What information will I be able to obtain
with Online Banking?
|
| A: |
Deposit account
inquiries are separated into three sections: Current
Balance, Interest Information and Activity Information. In addition,
you will be able to view your current and previous statement
transactions. Loan inquires are separated into four sections:
Current Payment Information, Other Date Information, Other
Balance Information and Escrow Information
|
| Q: |
How do I transfer money between my accounts?
|
| A: |
To establish
a one time transfer, click the “Express Transfer” button.
Chose the account the transfer will come from and go to and
enter the amount in the amount field. Then click Next. For
a recurring transfer open the account the transfer will come
from and click the “Transfer” button. Chose the
type of transfer you wish to perform and follow the prompts.
An Insufficient Funds message will show up next to the confirmation
number if funds are not available to complete the transfer.
|
| Q: |
How do I change an existing transfer?
|
| A: |
Click the “Transfers” button
then select the transfer you want to change from the “To
Account” column of the list provided. Then simply update
the information you want to change and then click the “Update” button
to complete your request.
|
| Q: |
How quickly will a transaction I make display
itself on-line?
|
| A: |
Online Banking
is a real-time interface to your account the transaction
will be immediately viewable with Online Banking. Transferred
funds will not be available for withdrawal at an ATM machine
until the next business day.
|
| Q: |
What do I need to get started?
|
| A: |
A personal computer
with Internet access is all that is required to get started.
For your security, you will need an Internet browser with
128-bit encryption ability. These include:
Microsoft Internet Explorer™ 4.0 or greater
MSN Explorer™
Netscape Communicator™ 4.06 or greater
AOL 5.0
For the best view, set your screen resolution to 800 x 600
pixels
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