Please click on a question below to view the answer.
| Q: |
1. What is the difference between Personal Identification Number (PIN) based and Signature-
based transactions?
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| A: |
A PIN-based transaction occurs when you have to enter your 4-digit PIN when you
purchase an item. The money typically withdraws from your account the same day. A Signature-based transaction occurs when you have to sign or don’t have to sign a receipt. Signature-based transactions take 1-3 business days to subtract from your account. Both require sufficient funds at time of purchase in order to work.
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| Q: |
2. How much can I spend with my debit card in one day?
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| A: |
Debit Card purchases cannot exceed $2,500 in a 24-hour period. Limits are designed to protect you and to help eliminate debit card fraud.
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| Q: |
3. What do I do if I lost or forgot my Personal Identification Number (PIN)?
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| A: |
If you have lost or forgotten your PIN, you will need to go to the nearest branch and request a new PIN. While this may be an inconvenience to you, it is for your protection. Your PIN will be reset by an authorized customer service-rep. Only the cardholder can request the PIN. No one at the bank knows your PIN.
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| Q: |
4. What if my card is stolen or lost?
|
| A: |
If your
Debit/ATM Card is stolen or lost you must notify us immediately.
- Call 1-800-759-3119
during business hours
- Call 1-800-535-8440
after business hours
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| Q: |
5. What if a transaction was made without
my permission?
|
| A: |
If your Debit/ATM Card was used without
your permission and you see an unauthorized transaction
on your account statement, please call 1-800-759-3119 during
normal business hours
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| Q: |
6. Why can’t I use a signature-based transaction at some merchants?
|
| A: |
A recent court settlement with VISA allows merchants to choose whether to accept Debit VISA (VISA check cards) as a signature-based transaction or not. Be sure to ask the merchant beforehand to avoid any inconvenience.
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| Q: |
7. Can I change my Personal Identification Number (PIN)?
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| A: |
Yes you can. Come to your local branch and a customer service rep will assist you in changing your number. No one at the bank knows your number. Don’t write your PIN down because someone might be able to steal it and your card.
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| Q: |
8. What do I do if my VISA credit card has been lost or stolen?
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| A: |
If you believe your VISA has been stolen or lost or a transaction was made without your permission, you must notify us immediately.
- Call 1-800-883-0131 24 hours a day, 7 days a week
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| Q: |
9. Card Safety Tips
|
| A: |
- Sign the back of your card upon receipt
- Destroy your old ATM/Debit or check card and begin using your new card today.
- Memorize your Personal Identification Number (PIN) Do Not write it on the back of your card or keep it with you. Never give out your PIN to anyone.
- If you currently have a Personal Identification Number (PIN), it is still valid with your new card. If you need a PIN provided or wish to change your PIN, please contact your financial institution
- Safeguard your account number
- Always obtain merchant receipts and destroy carbons
- Remember to pick up your ATM receipts before leaving the ATM
- If you lose your card or if it is stolen, call your financial institution immediately
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Please click on a question below to view the answer.
|
| Q: |
1. What is a Mortgage Loan?
|
| A: |
A mortgage loan is money given to you by a financial institution to buy a house. It requires a contractual agreement that you’ll pay back the loan with interest in specified monthly payments over a stated period of time. You can choose your payment term-the longer the term, the lower the monthly payment, but you’ll pay more in total interest.
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| Q: |
2. Where do I begin?
|
| A: |
Any one of our Personal Bankers will be happy to answer any of your questions, help you select the best financing for your needs, prepare estimates of your closing costs and down payment, calculate payment schedules, and help you determine what price of a home you can afford.
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| Q: |
3. How much home can I afford?
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| A: |
Generally, lenders want your monthly payment, including taxes and insurance, to be 25-30% of your gross monthly income. Your Personal Banker can help you determine what price of a home to shop for by reviewing your income, debts and credit. You can also apply for a pre-approval where the lender approves the loan before you find a new home. Pre-approval makes your offer more attractive to a seller.
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| Q: |
4. How do I apply for a mortgage loan?
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| A: |
When you locate a home, contact one of our Personal Bankers who will assist you in filling out a loan application. The following pieces of information are needed for your loan application.
- Photo ID and proof of Social Security number
- Residence addresses for past two years.
- Names and addresses of each employer for past two years
- W-2’s and last two pay stubs
- Names, addresses, account numbers, and balances for all checking and savings accounts and the last two bank statements
- Names, addresses, account numbers, balances and monthly payments on all current loans
- If self-employed, the last two years’ tax returns and year-to-date Profit & Loss Statement prepared by an accountant
- Loan information and addresses on real estate owned
- Estimated Value of Furniture and Personal Property
- Certificate of Eligibility or DD214’s (if applying for a V.A. loan)
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| Q: |
5. What happens after I apply for a mortgage loan?
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| A: |
After you have applied for a loan, the information you have supplied will be verified and a credit report on you will be completed. An appraisal will be performed on the home you are purchasing to determine its market value. When all the information is collected, it will be reviewed for loan approval.
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| Q: |
6. What should I know about closing costs?
|
| A: |
Closing costs are up-front fees you pay the lender when taking out a mortgage loan. These may include points. Points are a one-time charge you pay the lender to buy a lower interest rate than the current one. Each point equals 1% of the amount you are borrowing (i.e., if you borrow $90,000, one point costs you $900. Be sure to ask how many points you’ll be charged because you must pay them at closing.
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Please click on a question below to view the answer.
| Q: |
1. How can I be assured that my financial information is secure?
|
| A: |
Maintaining
your financial privacy is of utmost importance to us. In order
to accomplish this, we have implemented multiple security features.
For your protection, our Online Banking service requires the
use of a web browser with a 128-bit technology. To determine
if your web browser supports 128-bit technology click
here for more information about Online Banking security.
|
| Q: |
2. Is there a fee for Online Banking?
|
| A: |
No. There is
no fee to access your accounts through Online Banking. You
can view your account balances, transactions or make transfers
free of charge.
|
| Q: |
3. How do I access my accounts?
|
| A: |
Once you have
successfully logged in, all accounts associated with your
access id and password will be categorized in the account
list. Click on the account number to view a single account.
|
| Q: |
4. What accounts can I view?
|
| A: |
You can view
any account that has your Social Security Number listed as
an owner of an account. If you have any questions, please
contact a personal banker at your favorite location.
|
| Q: |
5. Are there any cut-off times for Online
Banking?
|
| A: |
The Service is available 24 hours a day, seven days a week, except during maintenance periods. Payments, and transfers must occur by 2:00 p.m. Any payments or transfers after 2:00 p.m. are posted the next business day.
|
| Q: |
6. What information will I be able to obtain
with Online Banking?
|
| A: |
Deposit account
inquiries are separated into three sections: Current
Balance, Interest Information and Activity Information. In addition,
you will be able to view your current and previous statement
transactions. Loan inquires are separated into four sections:
Current Payment Information, Other Date Information, Other
Balance Information and Escrow Information
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| Q: |
7. How do I transfer money between my accounts?
|
| A: |
To establish
a one time transfer, click the “Express Transfer” button.
Chose the account the transfer will come from and go to and
enter the amount in the amount field. Then click Next. For
a recurring transfer open the account the transfer will come
from and click the “Transfer” button. Chose the
type of transfer you wish to perform and follow the prompts.
An Insufficient Funds message will show up next to the confirmation
number if funds are not available to complete the transfer.
|
| Q: |
8. How do I change an existing transfer?
|
| A: |
Click the “Transfers” button
then select the transfer you want to change from the “To
Account” column of the list provided. Then simply update
the information you want to change and then click the “Update” button
to complete your request.
|
| Q: |
9. How quickly will a transaction I make display
itself on-line?
|
| A: |
Online Banking
is a real-time interface to your account the transaction
will be immediately viewable with Online Banking. Transferred
funds will not be available for withdrawal at an ATM machine
until the next business day.
|
| Q: |
10. What do I need to get started?
|
| A: |
A personal computer
with Internet access is all that is required to get started.
For your security, you will need an Internet browser with
128-bit encryption ability. These include:
Microsoft Internet Explorer™ 4.0 or greater
MSN Explorer™
Netscape Communicator™ 4.06 or greater
AOL 5.0
For the best view, set your screen resolution to 800 x 600
pixels
|
Annual Percentage Rate (APR):
Actual rate you pay during the life of the loan, including interest, points and certain closing costs.
Appraisal:
An official valuation of market value of a house. Have the house you want to buy appraised so you don’t pay more than it is worth.
Closing:
Transfer of ownership of a house when you sign loan papers and deed is recorded.
Credit Report:
Report on how timely you pay your bills, debt you are carrying, and your current monthly payments. Credit history is important when a lender considers your loan application.
Fixed Rate Mortgage:
Interest rate is locked in for the life of the loan, so future changes in interest rates won’t affect it.
Insurance:
Hazard insurance and title insurance are required when getting a mortgage. Mortgage insurance also may be required.
Interest:
Costs you must pay to lending institution for money you borrow.
Lock-in:
To get a set interest rate when applying for a mortgage and not waiting until you close. Usually available for up to 90 days before closing.
Points:
Part of the closing costs a lender may charge. One point equals 1% of the amount borrowed.
Prepayment Clause:
Provision permitting you to pay off mortgage early to reduce interest costs. Some lenders charge a penalty for prepayment.
Principal:
Amount you borrow, excluding interest and points.
